Serving Concord for 75 Years
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    • Returns & Exchanges

    Return Policy

    We want your shoes to feel right. If they don't, here's exactly how returns work at Joe King's.

    Your Return Window

    Days 1–30
    Full refund of the amount paid
    Days 31–45
    Store credit or exchange
    After 45 days
    Returns not accepted

    Windows are measured from your purchase date. Items must be in new condition.

    Proof of Purchase Required
    Bring your receipt with any return — or skip the paper entirely by joining our rewards program, and we can look up your purchase right at the register.

    What We Need Back

    Try Them On Indoors
    Test the fit on carpet or clean floors first. Shoes worn outdoors can't be accepted as returns.
    Keep the Box
    Footwear must come back with its original packaging, so hang onto the box until you're sure.
    New Condition
    Items should look just like they did when they left the store — unworn and ready for the shelf.
    Received a Defective Item?
    If there's a defect in materials or workmanship, we'll handle it in accordance with the manufacturer's consumer return policy. Bring it in or reach out and we'll make the determination for you — defects are treated separately from the standard return window.
    Not Sure Where You Stand?
    Every situation is a little different. Reach out and a real person at the shop will sort it out with you.
    Contact Us
    30 Days from Delivery
    Online returns must be started within 30 days of your delivery date. Just follow the three steps below.

    How to Return an Online Order

    1
    Complete the Return Authorization Form
    Fill out our Return Authorization form and email it to us to start your return. We'll confirm your return is approved before you ship anything back.
    2
    Pack & Ship It Back
    Place the original shoebox inside a shipping box or mailer — please don't tape or label the shoebox itself. Ship with the carrier of your choice using a tracked service, and include your tracking number with your return. Return shipping is paid by the customer.
    3
    Receive Your Refund
    Once your return arrives and passes inspection, we'll issue your refund. Items must come back in the condition they were sold — in the original box, clean, and unworn.
    Skip the Shipping
    Online orders can always be returned in person at our Concord store under our standard in-store policy — no shipping costs, and we can help you find a better fit while you're here.
    Apparel Is Final Sale
    Apparel purchased online cannot be returned, so double-check sizing before you order. Questions about fit? Contact us before purchasing and we'll help.
    Defects Are On Us
    If we shipped you a defective item, we'll cover the return fees. Just note the defect on your Return Authorization form and we'll take it from there.
    Ready to Start Your Return?
    Complete the Return Authorization form and email it to us — or reach out with any questions first.
    Return Authorization Form
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